Conversation Orchestration Platform
Every customer conversation lands in one place. Route it to the right person, reply faster, and hand the repetitive work to automation.
Trusted by teams who serve customers every day
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WhatsApp, Instagram, Telegram, TikTok Shop, and web chat arrive in a single queue. Assign, reply, and close without switching tabs.
Explore Unified Inbox
Approved templates, segmented audiences, and paced delivery through a queue. Replies land straight back in your team inbox.
Explore Broadcast
Build reply flows, intent branching, HTTP requests, and agent handoff on a drag-and-drop canvas.
Explore Journey
Response times, load per agent, broadcast results, and CSAT scores — one place to see what is improving.
Explore AnalyticsHow it works
Late replies are rarely a speed problem. Usually the conversations are scattered across apps, nobody owns them, and nothing is measured.
Bring WhatsApp, Instagram, Telegram, TikTok Shop, and web chat into one queue — without moving the number you already run on.
Every incoming conversation gets an owner. Assignment rules route it to the right agent, with tags, tickets, and full customer history attached.
Journeys and AI Agents handle repeat questions from your own business knowledge, then hand off to a person the moment judgement is needed.
Response time, load per agent, broadcast results, and CSAT in one report — so the next improvement is based on a number.
Platform
Orqestra AI
The AI Agent answers from your own knowledge base rather than general guesswork — and hands the conversation to an agent as soon as a human decision is needed.
Explore Orqestra AIFeatures & modules
Inbox, tickets, contacts, broadcasts, Journeys, knowledge base, and analytics — one subscription instead of stitching five tools together.
Explore Orqestra featuresChannels & integrations
WhatsApp, Instagram, Telegram, TikTok Shop (including Tokopedia), and web chat — one queue, one customer history, one team.
See supported channelsBroadcast
Create an approved template, pick an audience from your contact filters, and send through a paced queue. Every reply drops back into the inbox — a broadcast becomes a conversation instead of a one-way message.
See how broadcasts workDevelopers
Send messages, sync contacts, and trigger automations from your CRM or internal systems through a clean, documented REST API.
Read the API docsBuilt for operations
Journey Builder
A drag-and-drop canvas with keyword branching, conditions, delays, HTTP requests, and agent handoff. Publishing takes an immutable version snapshot you can roll back to.
Learn moreKnowledge Base
Upload your guides, FAQs, and catalogue. The AI Agent draws answers from them and cites the source rather than inventing one.
Learn moreTickets & CSAT
Any agent session can be closed as a ticket, with a CSAT survey sent automatically afterwards. The score flows into your team report.
Learn moreContacts & Segments
A rule builder composes segments from attributes, tags, and conversation history — then sends to them directly as a broadcast audience.
Learn moreWhatsApp Co-Existence
Connect a live WhatsApp Business number to Orqestra without pausing operations, so your team can move over gradually instead of all at once.
Learn moreResults
Before Orqestra, my admin team — one person — was struggling badly to handle roughly 300–600 customers a day. It was hard to balance heavy ad performance against the quality and speed of our replies. With the AI flow in Orqestra, all of it is handled, nothing gets missed, and nobody waits.
of conversations resolved by AI with no agent
Last 30 daysThey even helped us through Meta Business verification and getting the blue tick.
increase in sales after adopting Orqestra
Based on data from one clientOrqestra helps clients handle 1,000+ messages a day with AI that understands the situation and the context — and that turns into sales.
Orqestra’s dynamic segments let me broadcast to exactly the right group — 500 messages to past attendees brought in 53 new webinar registrations.
Five official channels, a public REST API, and webhooks — so Orqestra fits the way you already work, rather than the other way round.
WhatsApp Cloud API, Instagram Graph API, Telegram Bot API, TikTok Shop Customer Service API, and web chat — all through official APIs, never an unofficial bridge that can be cut off without warning.
See supported channelsStarting from nothing is fine. Our team walks you through Meta Business verification and WhatsApp API configuration — included on Pro and Enterprise, available as an add-on for Starter.
Questions about setupSend messages, sync contacts, and trigger Journeys from your CRM or internal systems. Bearer token authentication, an OpenAPI specification, and a Swagger UI you can send real requests from.
Open the API docsPosts
Use a practical framework to decide which customer service interactions to automate, which need a person, and how to make every handoff work.
ReadBuild WhatsApp broadcasts people actually read with better segmentation, relevant content, thoughtful timing, and clear performance metrics.
ReadSpeed up customer service without hiring more agents by improving triage, response templates, first-tier automation, staffing, and handoffs.
ReadFAQ
Still stuck? Send us your question — we reply on business days.
Yes. Orqestra covers WhatsApp Business operations and Instagram engagement features such as comment moderation, content management, and auto-reply. The focus stays customer-first: helping your team respond faster and more consistently.
Yes — WhatsApp features require official WhatsApp Cloud API access. Our team sets this up with you during onboarding so it is faster and safer than doing it alone.
Co-Existence lets you keep using your existing WhatsApp Business number while connecting it to Orqestra. Migration is smoother, operations never stop entirely, and your team can move across gradually.
Connect your Instagram Business account through Meta login on the integrations page. Once linked, comment moderation, content management, and Instagram auto-reply are available from the Orqestra dashboard.
Automation flows organise how customers are answered: automatic messages, branching on intent or keyword, triggering HTTP requests (a booking, for example), and handing off to an agent when needed.
A session begins when an agent starts handling a conversation and ends when it is closed or times out (24 hours maximum), matching the WhatsApp 24-hour window. Your session limit is how many conversations your team can handle per month.
Yes — a complete setup service, from Meta Business verification through to WhatsApp API configuration. It is included on Pro and Enterprise, and available as an add-on for Starter.
We notify you before you reach it. Broadcast and AI credits can be topped up separately, and an upgrade takes effect immediately. Broadcast messages beyond your limit are simply not sent — there is no surprise charge.
The AI Copilot assists your team rather than replacing it. It answers common questions from your business knowledge, then hands off to an agent whenever a human decision is required.
No. Every plan is monthly with no commitment. Annual plans get a discount (10–25% depending on tier) and can be cancelled at any time.
A 30-minute demo with our team. We show you a setup for your own workflow, not a product slide deck.
No credit card · Setup assisted by our team