Getting Started
Welcome to Orqestra. This guide takes you from creating an account to receiving and replying to your first customer message. You can complete everything in one session.
Create an Account
Open orqestra.id and select Start Free. Complete the registration form:
- Organization Name — Your business name
- Organization Key — Your workspace identifier for sign-in, using only lowercase letters and numbers, such as
tokobajuortokobu2024 - Your Name — The account owner's name
- Email and Password
Check your inbox after registration and select the verification link. You will then enter the Orqestra dashboard.
The Free plan activates immediately. No credit card is required, and the plan has no trial deadline.
Connect WhatsApp
On your first sign-in, the welcome page displays a short checklist. Select Connect Now, or open Settings > Channels.
Select Add WhatsApp Channel. A Facebook window opens on the same page, so you do not need another tab. Then:
- Sign in with a Facebook account that can access your business account
- Select or create a WhatsApp Business Account
- Select or register the phone number you want to use
- Complete the process and let the window close automatically
Setup usually takes 2-3 minutes. The new WhatsApp channel then appears with an Active status.
Note: Use a phone number that is not registered in WhatsApp or the WhatsApp Business App on any phone. If you already have an active WhatsApp Business App number, choose the migration option during connection.
Connect Instagram
On the same page, select Add Instagram Channel. Orqestra briefly redirects you to Facebook sign-in and then returns you to the dashboard. No manual configuration is required.
The Instagram account must be a Business or Creator account connected to a Facebook Page.
Invite Team Members
Prepare the team before the first message arrives. Open Settings > Team Members and select Invite.
Enter the person's email address and choose a role. They will receive an email with a link to create a password and can start immediately.
The Free plan supports 1 user. Starter and higher plans support more team members.
Receive and Reply to Messages
Open Conversations. New customer messages appear here automatically within seconds.
Open a conversation, write a reply, and send it.
The right side of the screen shows the contact profile, conversation history, assignment controls, and labels.
Next Steps
Once the channel is working, most teams prioritize the following:
Create a welcome flow — Respond immediately when a customer first contacts you, even outside business hours. Open Flow Builder to begin.
Prepare broadcast templates — If you plan to send promotions or bulk notifications, begin in Broadcast.
Set business hours — Configure an automatic message for times when the team is offline in each channel's settings.
Enable CSAT — Send an automatic satisfaction survey after each agent session from the channel's CSAT settings.