Plans, Credits, and Billing

Orqestra offers plans for different team sizes and customer conversation volumes.

---

Available Plans

Free — Rp 0/month
For one person exploring the platform. Includes 1 user, 1 flow, 100 flow triggers, 100 AI credits, and basic chat support.

Starter — Rp 500,000/month
For small teams getting organized. Includes up to 5 users, 2 flows, 1,000 flow triggers, 3,000 AI credits, 1,000 monthly sessions, and priority support.

Pro — Rp 2,000,000/month
For growing businesses with higher volume. Includes up to 20 users, 10 flows, 10,000 flow triggers, 10,000 AI credits, 5,000 monthly sessions, advanced analytics, and priority support.

Enterprise — Rp 10,000,000/month
For larger organizations that need unlimited users, sessions, and flows. Includes 100,000 flow triggers, 100,000 AI credits, dedicated support, and custom integrations.

Unlimited — Rp 100,000,000/month
For organizations that need unlimited users, sessions, flows, broadcast credits, AI credits, flow triggers, email credits, dedicated support, and custom integrations.

---

Annual Plan Discounts

Annual subscriptions are paid in advance and apply these discounts:

• Starter: 15%
• Pro: 20%
• Enterprise: 25%

---

How Credits Work

Some features consume credits as they are used:

Broadcast credits — Consumed when a broadcast message is delivered successfully. A Marketing template uses 1.3 credits per message, while a Utility template uses 1 credit.

AI credits — Consumed whenever an AI Agent or AI Pipeline responds in a conversation.

Flow trigger credits — Consumed each time a customer starts a flow.

Plan credits reset at the start of each billing period. Unused plan credits do not roll over, while purchased top-up credits remain available.

---

Credit Top-Ups

If plan credits run out before the end of the billing period, purchase additional credits from Credit Top-Up. Top-ups are available for supported credit types.

Purchased credits do not expire during the current billing period and are used after the plan's included balance is exhausted.

---

Monitor Usage

The Subscription page shows:

• The active plan and billing period end date
• Remaining credits and usage percentage by category
• Purchase and top-up history
• Plan upgrade and downgrade options

---

Upgrade or Downgrade

Upgrades take effect immediately. New limits and credits become active after payment is confirmed.

Downgrades take effect in the next billing period. The current plan remains active until the period ends.

---

Payments

Payments are processed through DOKU and may support bank transfer, credit card, and digital wallet methods. Applicable taxes are added according to current regulations.

---

Frequently Asked Questions

Can I use the Free plan indefinitely?
Yes. The Free plan has no trial deadline.

What happens if credits run out mid-month?
The feature that uses those credits pauses until you purchase a top-up or the next billing period begins. Conversations already in progress are not affected.

Can different organizations use different plans?
Yes. Each organization has an independent subscription.